The ServiceNow Executive Circle, hosted by the Business Circle in partnership with ServiceNow, brought together senior business and technology leaders to explore how organisations could harness AI to drive transformation and create new sources of value. Drawing on insights from ServiceNow’s Enterprise AI Maturity Index, the session examined the challenges and opportunities shaping AI adoption across Australia, New Zealand and the wider Asia-Pacific region.

Featuring Peter Carr, Technology Analyst, Advisor and Consultant at Councilio, the discussion explored how legacy systems, operational silos and fragmented data could limit an organisation’s ability to scale AI effectively. Participants examined the importance of strengthening digital foundations by connecting data, systems and experiences to improve enterprise readiness and enable more effective AI adoption.

The session also featured practical perspectives from AI frontrunners on gaining visibility and control over AI, unlocking new revenue opportunities and moving beyond productivity gains. Through peer discussion and industry-focused breakout conversations, leaders exchanged experiences and explored practical approaches to improving digital enterprise fitness and accelerating AI-led transformation.