Retail Dialogue - Trends and Transformation

10 Aug 2026

Retail Dialogue 2026 brought together senior retail and technology leaders for a candid discussion on the real-world application of artificial intelligence in retail.

Featuring Frank De Sa, Chief Information Officer at Premier Retail, Penny Gray, General Manager, Customer Experience & Commercial Sales at Bunnings, and Adar Hamamy, General Manager, Enterprise PMO at Chemist Warehouse, the session explored how AI was influencing strategy, operations, and customer experience across the retail landscape.

Delivered in a moderated Q&A format, with pre-set questions and live audience engagement, the conversation moved beyond theory to share practical insights, lessons learned, and perspectives from the front line of AI adoption.

The dialogue provided executives with experience-led perspectives on where AI was delivering tangible value in retail, the challenges organisations were encountering, and where AI had yet to demonstrate meaningful impact.

The Venue

ANZ Offices: 833 Collins St, Docklands, Melbourne, VIC, Australia, 3008

Image Gallery

Event Speakers

Ben Levinson

General Manager Digital Products & Experience

Coles Group

Penny Gray

General Manager, Customer Experience & Commercial Sales

Bunnings

Adar Hamamy

General Manager, Enterprise PMO

Chemist Warehouse

Frank De Sa

Chief Information Officer

Premier Retal

Event Partners

Dynatrace

Dynatrace is a global leader in unified observability and security, empowering organizations to modernize and automate cloud operations. Through its all-in-one platform powered by AI and automation, Dynatrace delivers precise answers and intelligent insights across applications, infrastructure, and user experience. Trusted by enterprises worldwide, Dynatrace helps teams innovate faster, operate more efficiently, and deliver flawless digital experiences.

ANZ Bank

ANZ Institutional is the leading relationship bank to the telecommunications, media, entertainment and technology sector, supported by our industry expertise, strong customer-focus and global network of relationship managers and product specialists. As a solutions focused team, we think outside the box to deliver innovative ideas while sharing best practice. We have a dedicated team that works with the largest companies across the sector and partner with you to achieve your strategic goals, supporting over the long term by providing a holistic offering.

Adobe

Adobe is a global technology company helping individuals, businesses and organisations create digital content, deliver personalised customer experiences and transform how they work through digital technologies. Its portfolio spans creative tools, document productivity and digital experience platforms, with solutions including Adobe Creative Cloud, Adobe Acrobat and Adobe Experience Cloud. Adobe works with organisations across industries to help them better understand and engage customers, manage digital content, automate workflows and use data and AI to improve experiences and business outcomes. Adobe has an established presence in Australia and New Zealand and works with major enterprises, government organisations and brands across the region.