The executive dialogue explored how Generative AI was reshaping financial services, with a focus on DBS Bank’s journey from early AI industrialisation to scaling Gen AI across the organisation. The discussion examined how AI was being used to reduce operational toil, streamline processes, enhance decision-making and improve customer experiences.

The conversation explored DBS’ AI use cases and Gen AI adoption, including opportunities to embed the technology more deeply across banking operations. Leaders also discussed the importance of balancing innovation with responsibility, particularly through effective governance, risk management and clear guardrails within a highly regulated industry.

The session provided practical perspectives on scaling AI beyond experimentation, including the challenges organisations face when working with legacy systems and the foundations required to build sustainable, responsible AI capabilities.