Leading Transformation: Technology, People and the Future of Customer Experience

19 Nov 2026

A Leadership Conversation with Katrina Troughton, Adobe, and Bindi Norwell, Group CEO, ProCare

12pm - 2pm NZDT

There's no shortage of conversation about AI, innovation and transformation. The harder question is what actually works. Join the Trans - Tasman Business Circle and Adobe for a candid discussion over lunch about turning ambition into action, navigating change and delivering results that matter.

With so much attention on AI and emerging technologies, it's easy to lose sight of the bigger picture. Where should organisations be investing their energy? What's genuinely making a difference? And how do leaders balance the pressure to innovate with the realities of running a business?

Join Katrina Troughton of Adobe and Bindi Norwell, Group CEO, ProCare, for a candid conversation drawing on their experiences across technology, business transformation and healthcare.

The discussion will explore

  • Leading transformation in a rapidly changing environment
  • Harnessing AI and technology to improve customer experiences and business outcomes
  • Balancing innovation, people and organisational culture
  • Turning digital investment into meaningful business value

To express interest in attending this event please contact events@buscircle.com

The Venue
Venue to be confirmed, Auckland

Event Speakers

Bindi Norwell
Group Chief Executive Officer
ProCare
Katrina Troughton
Vice President and Managing Director, ANZ
Adobe